I'm having trouble logging in to a computer.
Answer
Our computers use a multi-factor authentication system, which means you will log in with a password, then receive a code by text, or a phone call, to confirm that it’s really you trying to log in.
There are some common problems that students and staff have logging in:
1) The computer has been loading for a long time and nothing is happening.
If this happens when you try to log in, press the ‘ctrl + alt + delete’ keys on your keyboard – all at the same time. When the list of options appears, click ‘cancel’ and the computer will skip the loading screen and let you log in.
2) The computer is asking for my Microsoft account or my phone number.
The first time you use the new multi-factor authentication system, you will have to enter some additional details. When it asks for you Microsoft account, enter your full Newman email address e.g. ABCD123@newman.ac.uk.
You will need to provide your phone number the first time you log in so that the system can send you a log in code.
3) The computer says my username or password are wrong.
If you have problems with your log in details that you can’t fix, you should contact the IT service desk.
Email: ITServiceDesk@newman.ac.uk
Phone: 0121 476 1181 ext 2293
